Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the online shop?

In the UK they are FREE. Outside of the UK they are calculated depending on where you live at the checkout.

Which payment methods are accepted in the online shop?

All major debit and credit cards via Stripe or PayPal. You don’t need an account with either, just your card. Or you can pay using your PayPal account too if you prefer.

How long will delivery take?

Items in stock are posted the next working day. COVID-19 then may affect the time it takes to arrive to you. Beforehand it should not have take no longer than 3 working days.

If it’s a back order or custom piece it will take a maximum of 7 days to make before posting. You will be kept informed via email or messenger of the progress.

How secure is shopping in the online shop? Is my data protected?

Very safe, we wouldn’t shop any other way personally either. The whole website is held on a secure site and is fully covered by SSL encryption. All of your data complies with GDRP.

What exactly happens after ordering?

We get your order through and do a check on that stock item. We wrap that item with a FREE leather cord necklace and package for postage next day.

If its a back order/out of stock item it means we will have to re-create that piece. We will contact you before we start to make sure you are happy with the stone etc we have picked. Once we get your approval we will begin creating that piece and keep you informed of the process.

Do I receive an invoice for my order?

Yes you do, via the email you provided.

Coronavirus Info:

As of 24 March 2020 all off-line business ceases at Doodlebop Designs until further notice.

We are still selling online whilst allowed but we won’t be providing craft or local shops with our products.

We will update this notice just as soon as there more Government advice.

Please self isolate, stay at home and stay safe.

Contact us using any of the following